Privacy Policy

1. Introduction

Whiskr Inc ("we," "our," or "us") operates whiskr. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our veterinary documentation and AI assistance platform.

2. Company Information

3. Information We Collect

3.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number
• Clinic information and professional credentials
• Payment and billing information
• Account credentials

3.2 Veterinary Data

We collect and process:

• Patient records (animal health information)
• Consultation notes and SOAP records
• Voice recordings and transcriptions
• Uploaded documents and images
• Treatment plans and medical notes

3.3 Usage Information

• Device information and IP addresses
• Browser type and operating system
• Usage patterns and feature interactions
• Error logs and performance data

4. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process AI-assisted documentation and analysis
• Generate SOAP notes and medical summaries
• Process payments and manage subscriptions
• Send service updates and notifications
• Ensure platform security and prevent fraud
• Comply with legal obligations
• Improve AI models and service quality

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform (cloud hosting, payment processing, AI services)
• AI Processing: Selected AI service providers for transcription and analysis (under strict data processing agreements)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information or veterinary data to third parties.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Consultation records are retained according to your clinic's configured retention period (default 90 days). You may request deletion of your data, subject to legal obligations.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Withdraw consent where applicable

To exercise these rights, contact us at support@whiskr.ai

9. Cookies and Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can control cookie settings through your browser.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:

This Privacy Policy is part of our Terms & Conditions.